At Codevlystic, we are committed to delivering high-quality digital solutions with transparency and professionalism. This Refund Policy outlines the circumstances under which refunds may or may not be issued for our services.
By purchasing or using any Codevlystic service, you acknowledge that you have read, understood, and agreed to this Refund Policy.
01. Our Commitment
Every project undertaken by Codevlystic is planned, designed, and developed according to an agreed scope, timeline, and deliverables. As our services involve significant time, expertise, and custom development, refunds are handled fairly while considering work already completed.
02. Services Covered
This policy applies to all services offered by Codevlystic, including but not limited to Custom Website & E-Commerce Development, Web Applications, UI/UX & Branding Design, Website Maintenance, SEO Services, and Technical Consultation.
03. Non-Refundable Services
Unless otherwise agreed in writing, the following payments are strictly non-refundable:
- Initial consultation, discovery, research, and strategy sessions.
- UI/UX design work, concepts, branding, and logos already delivered.
- Custom software or website development completed to date.
- Domain registrations, web hosting, themes, or third-party licenses.
- Any completed milestone approved by the client.
04. Eligible Refunds
A refund may be considered in the following situations:
- The project has not yet commenced and the client cancels prior to work start.
- Codevlystic is unable to commence the project due to reasons within our sole control.
- A payment has been processed in error or duplicated.
Approved refunds will only apply to the unused portion of the service.
05. Project Cancellation & Milestones
Where cancellation occurs after work has started, charges will apply for all completed work, including planning, design, development, and project management. Remaining balances, if any, will be refunded only after deducting completed work value and non-recoverable third-party costs.
Once a project milestone has been completed, delivered, or approved by the client, that milestone payment becomes non-refundable.
06. Third-Party Costs & Client Delays
Expenses for domain registrations, web hosting, SSL certificates, premium plugins, themes, stock assets, API subscriptions, and cloud services cannot be refunded once activated.
Refunds are not available for project delays arising due to failure to provide required assets, delayed feedback, changes in scope, missed payment deadlines, or client inactivity.
07. Refund Process & Processing Time
To request a refund, please contact us with your full name, invoice reference, date of payment, and reason for the request. Each request is reviewed individually.
If approved, processing typically begins within 7–14 business days using the original payment method whenever possible.
08. Chargebacks
Please contact Codevlystic before initiating a chargeback. Submitting an unjustified chargeback after services have been delivered may result in immediate suspension of services, termination of the project, and recovery of outstanding fees through legal channels.
09. Contact Us
For any questions regarding this Refund Policy or to submit a refund request, please reach out to us.
Our Promise
We believe long-term relationships are built on trust, transparency, and quality. Every request is reviewed fairly and professionally.